Support

TuCuento: Interactive Stories

If you need help with TuCuento, please contact our support team:

How to Contact Support

  • Send an email to our support address
  • Include a clear description of the issue
  • Mention the app version you're using
  • Add steps to reproduce the problem (if applicable)

Response Time

We aim to answer all support requests within 48 hours. For urgent issues, please mark your email as high priority.

Common Questions

How do free stories work?

You get 3 free stories to try everything TuCuento has to offer. Once you've used them, you can buy story packs whenever you need more. Stories never expire.

How do I get more stories?

When your free stories run out, you can purchase story packs directly in the app. Choose the pack that fits your family's needs—stories are added to your balance and never expire.

Can I change the character after starting a story?

Each story is generated with a specific character. To use a different character, start a new story and select your preferred animal and name.

Can I save stories to read later?

Yes! You can save stories to My Library and revisit them anytime, even offline.

Are all worlds available?

Yes! All worlds (Classic, Fantasy, and Space) are available to everyone. Explore forests, castles, spaceships, and more.

What happened to TuCuento+ subscriptions?

TuCuento+ subscriptions are no longer available for new users. If you're an existing subscriber, your subscription remains active and you'll continue to enjoy unlimited stories. Thank you for your support!

Related Documents

Privacy Policy

Learn how we handle your data and protect your family's privacy